support weekends jobs london

- Oxford Street (272-274 Oxford Street, London).Hours - 45 hours per week including some weekends.(Shift pattern will depend on... store. Targeting the needs of each individual and providing administrative support to the Senior Engineer and Repairs... i.e. customer care repairs / support line to resolve repairs issues in a timely and efficient mannerTo maintain a high level of... available to work at weekends and be located near to place of work.
Contract: Industry sectors:Retail Job Description Job Title - Retail Repairs ConsultantReporting to - Senior Engineer and Repairs ManagerBased at - Oxford Street (272-274 Oxford Street, London).Hours - 45 hours per week including some weekends.(Shift pattern will depend on business needs).To be an advocate of the Carphone Warehouse, by satisfying the requirements of every customer that comes into store. Targeting the needs of each individual and providing administrative support to the Senior Engineer and Repairs Engineers in order to contribute to the efficiency of the repairs operations in store.To carry out daily taks under the instruction of the Senior Mobile Phone Repair Technician, logging customer handset repairs into the system, booking in all handset repairs, and completing all administration for a customer to collect their completed repair.You will be required to bring with you to interveiw details to show that you are eligible to work in the UK, proof of residence/address and a completed application form which will be sent to you if you are invited for an interview. Responsibilities To accurately enter customer details regarding their repairs with 100% accuracy. To assist in regular Repairs audits and parts audits on repair stock and exchange stock to ensure all CPW stock is treated with equal importance.To process documentation for receipt and returns of mobile phones ensuring 100% accuracy. To conduct and perform stock level enquiries on exchange stock. Work with teh service department and other CPW departments to improve service levels in the administration process.Providing customers with the right recommendation to meet their needs, e.g. would the customer benefit more from a repair or an upgrade, establishing what the customer is entitled to and therefore to recommend these services.To manage the customers expectation whilst acting in the best interes of the customer. To maintain consistently high standards of customer satisfactionMaintain internal and external market and product awareness such as CPW and competitor promotions. To professionally communicate with both customers and colleagues in accordance with the Company's 5-findamental rulesDevelop and manage relationships with external suppliers i.e. NMS/City Link/Motorola/TRS to resolve customer issues in a timely and efficient mannerDevelop and manage relationships with CPW departments i.e. customer care repairs / support line to resolve repairs issues in a timely and efficient mannerTo maintain a high level of product knowledge across all product categories, using all available means of information and learningEnsure that all CPW cash and property is sufficiently secured e.g. ensuring stock is booked on correctly and returned to the stock room. Keep personal passwords, pin numbers and any other access codes such as; alarm codes, safe and stock room access secure and confidentialCo-operate with car/bag searches as and when required in line with Search policy. To keep up to date with new policies and procedures, using all available means of information. To ensure that personal conduct is in accordance with the CPW employee handbookTake initiative to follow through any repairs procedures and company policy. In addition to the duties and responsibilities listed, the job holder is required to perform other duties as assigned by the Senior engineer from time to time.To comply with Company Health and Safety procedures as outlined by CPW health and safety policy. The Individual The candidate will require GCSE's that include passes in English and Maths as a minimum. They must be confident, enthusiastic, willing to learn, be a team player, be honest, professional, work with integrity and have a commitment to learning and development. To have a strong ability to solve problems, be accurate, follow instructions, have goodnumerical and analytical skills and have a strong understanding of customer service. Have basic PC skills, internet browsing experience and keyboard skillsNeeds to be available to work at weekends and be located near to place of work. More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

1 day, 15 hours ago in fish4 Save

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A leading provider of support services for Adults with Learning Disabilities, have a vacancy for an Assistant Deputy Home......A leading provider of support services for Adults with Learning Disabilities, have a vacancy for an Assistant Deputy Home... support to adults with learning disabilities and behaviours that are challenging at times. The home offers much job satisfaction... within this service you will be required to lead a team of support workers as well as work alongside the Home Manager to ensure...
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and are now in senior positions within the business. We do not offer jobs at pfj, we offer careers. We support all our staff... from cash, champagne, ipods, laptops and weekends away through the many incentives we run and receive other benefits...

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