service delivery manager telecom

should have held a similar role for a service provider, IVR supplier or telecom operator. · Experience of working with... customers receive a high level of consistent & appropriate service when calling. To reduce costs by containing more calls... & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent... inception. Develop and maintain project, quality & risk plans, identifying critical milestones and monitoring delivery Identify...
Contract: Industry sectors:Accountancy Job Description The purpose of this role is to consolidate & drive strategic & tactical work within our IVR's for all customer-facing departments in UK R&D division of CPW Focus is to deliver 'world class' customer journey by ensuring customers receive a high level of consistent & appropriate service when calling. To reduce costs by containing more calls within the IVR's by developing self-serve /help opportunities within the IVR To ensure that customers are routed to the right agent - cost reduction in transfer rates Requirements The main duties & responsibilities are to Plan, Design ( including scripts & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent Customer Experience via our IVR's To support the Customer Experience strategy in the deployment and implementation, through driving & delivering projects throughout its lifecycle To proactively make the best use of various analysis done by other teams within customer Experience & the wider business and identify new opportunities for future projects Work with the other Customer Experience units (Operations and KM) to ensure business and project plans are coherent and consistent with the department's strategic aims. Take responsibility for delivering accurate and measurable return on investment statements at a project inception. Develop and maintain project, quality & risk plans, identifying critical milestones and monitoring delivery Identify key risks and issues, and facilitate resolution Deliver regular reporting to management and stakeholders Responsibilities You will be responsible for taking ownership for the end-to-end communication of the project along with facilitate smooth change management at every opportunity and every level of the business. Manage virtual project team i.e. project managers from other areas of the business / technology Help define and shape the team's ongoing business strategy and planning · To identify opportunities, issues / risks, dependencies of various other projects happening within the business and take appropriate actions. · Develop and proactively manage the expectations of the stakeholders from both internal & external partners. The Individual The ideal candidate for this role will need to Adopt a structured approach throughout the project lifecycle (Concept, Initiation, Manage Delivery, Launch, Post Implementation Review, and Project Closure Conduct business analysis, such as requirements gathering and process development Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc) Strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. You must possess strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. · Working knowledge of Contact centre telephony infrastructure. · Track record of delivering projects to cost, schedule and quality · Experience of developing business case and demonstrating the return back to business. · Working Knowledge of MS office, reporting & analytical tools is essential.Excellent written and oral communications, reporting and presentation skills Desirable: Telecom Infrastructure background and knowledge of IVR design preferable. Experience of delivering projects with the 'Benefits Realisation' approach to Project Management Highly process aware, with a commitment to quality Ideally candidates should have held a similar role for a service provider, IVR supplier or telecom operator. · Experience of working with 'Redwood' & 'ICM' technology will be an added advantage. More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

4 days, 6 hours ago in fish4 Save

Jobs similar to "service delivery manager telecom": telecom jobs london, telecom jobs

the partner and customer organizations. You report to the Service Manager / Service Delivery Manager that is responsible for the Service Management for this customer (including SLA performance, functional coordination of all service towers, end-to...Job description: Computer Futures Solutions is actually looking for its client in the Telecom sector for a Process Manager. Start date: ASAP Place: Brussels Contract: 6 months (extensions possible) Context: As Process Manager you are responsible for...
Contract: Contract

4 days, 19 hours ago in Totaljobs Save

Jobs similar to "service delivery manager telecom": telecom

experience includes: * Domain knowledge of Service Delivery Platforms SDP, Telecom Web Services and related technologies. * Detailed understanding of Web Services technology. * Detailed understanding of service layer technologies, including OSA...Title: Pre-Sales Technical Account Manager France Telecom: OSS, BSS , IN, SDP, Telco Web Services Package: GBP£60-70K... & Telco Web Services) into one of their largest international clients - namely Orange / France Telecom internationally Key...
Contract: Permanent/Full-time

5 days, 20 hours ago in PlanetRecruit Save

Jobs similar to "service delivery manager telecom": telecom

Position Title: Customer Service Manager ( Client Relationship Management, Incident Management) Salary: 200 Pounds per day... achieve their success criteria. * Support and advise the client on service delivery issues. * Manage the client escalation.... * Experience of managing client relationships in an IT Service Delivery role. * Major incident management experienced * Pro-active... providing consulting, outsourcing and IT services to the telecom industry. Our clientele includes Tier 1 and 2 communication...
Contract: Temporary or Contract/Full-time

1 day, 15 hours ago in workthing Save

the Service Delivery team within a matrix organisation within ......Transition Manager Ref: DC1000155 Location: UK Salary: £50,000 + Package Location city: Scotland, manchester, birmingham, greater london Type: Permanent Sector: Information Technology Services Duration:   Discipline: IT & Telecom Technical Date Posted: 27 May 2008      My client is looking for and experience Senior Transition manager to support businesses through crafting...

5 days, 5 hours ago in Experteer.co.uk Save

Our client is a leading telecoms organisation currently looking for a Service Delivery Manager to come on board. You will be responsible for all aspects of service provided to high level managed solution customers from the technical side through to quality of service. Having a track record in IT/Telecoms service delivery management, you will have the following experience - people management and leadership skills, financial management skills along with managed solutions experience. For this role...
Contract: Permanent/Full-time

29/02/2008 in GisaJobs Save

Jobs similar to "service delivery manager telecom": telecom service delivery

AsAdministratoryou will play a key role within Thus? Provisioning team. Working closely with colleagues, you will ensure the provision of Telecom Network Services. You will achieve this by supporting Engineers and ensuring suppliers are managed effectively. You will place orders with external suppliers ensuring timely & accurate delivery of service. You will be responsible for identifying customer issues & resolving in a timely manner. You will also compile stastical data. You will also comply...
Experience: 1+ to 2 Years
Requirements: Experienced (Non-Manager)
Contract: Full Time, Permanent

18/02/2008 in Monster Save

Jobs similar to "service delivery manager telecom": telecom network provisioning, telecom administrator, telecom provisioning, telecom glasgow

Manager die verantwoordelijkheid zal dragen voor projecten op het gebied van infrastructuur voor de Telecom sector. Rol: Project Manager Sector: Telecom Lokatie: Brussel Duur: 6 - 12 maanden Taken en verantwoordelijkheden: - Life cycle management infrastructuur projecten in de Telecom - Service Management - Service Delivery Management Profiel en ervaring: - Ervaring als life cycle manager voor telecom projecten - Ervaring met service management (delivery + operational) - Ervaring met ITIL is...

02/03/2008 in CWJobs Save

Jobs similar to "service delivery manager telecom": telecom project manager, telecom

Manager die verantwoordelijkheid zal dragen voor projecten op het gebied van infrastructuur voor de Telecom sector. Rol: Project Manager Sector: Telecom Lokatie: Brussel Duur: 6 - 12 maanden Taken en verantwoordelijkheden: - Life cycle management infrastructuur projecten in de Telecom - Service Management - Service Delivery Management Profiel en ervaring: - Ervaring als life cycle manager voor telecom projecten - Ervaring met service management (delivery + operational) - Ervaring met ITIL is...
Contract: Contract

02/03/2008 in Totaljobs Save

Jobs similar to "service delivery manager telecom": telecom project manager, brussels contract telecom, project manager telecom contract, project brussels

successful delivery of the Baseband Management System. Propose, Develop and Implement Baseband Management Solutions to support the delivery of Communications Service though the use of industry standard management tools. Qualifications and/or Skills...To act as the Senior Engineer with responsibility for the High Level Design, Specification and successful delivery of an... the minimum of supervision from the Engineering Manager for the Baseband and Cryptographic Segment of the project. Outline...
Contract: Permanent

06/02/2008 in TipTopJob.com Save

Jobs similar to "service delivery manager telecom": telecom project manager, sc telecom, graduate telecom engineer