quality team leader service desk role

My Blue Chip client is looking for a Service Desk Team Leader to join team enjoying success and career development. Your role will be to effectively manage the Service Desk, Service Desk team and all requests for service. It is your responsibility to ensure quality provision in service support is provided to the business. It will be expected that you have experience of working on an IT Service Desk, as well as managing one. Proven managerial / team leadership skills are a must. You should be...

14/01/2008 in LondonJobs Save

Jobs similar to "quality team leader service desk role": service desk itil london, service desk

Job Description My Blue Chip client is looking for a Service Desk Team Leader to join team enjoying success and career development. Your role will be to effectively manage the Service Desk, Service Desk team and all requests for service. It is your responsibility to ensure quality provision in service support is provided to the business.It will be expected that you have experience of working on an IT Service Desk, as well as managing one. Proven managerial / team leadership skills are a must...
Contract:   Permanent

15/01/2008 in Reed Save

My client requires a Service Desk Team Leader to run the day to day management of the Managed Service & Incident Controller team and monitor all calls to ensure SLA targets (internal & external) are met. The role will also require you to coaching the team with respect to improving call quality in terms of interaction with the customer and the call details and updates entered into the system.
Requirements: Manager (Manager/Supervisor of Staff)
Contract: Full Time, Permanent

21/02/2008 in Monster Save

Job Purpose The purpose of the Service Desk Team Leader is to actively manage the front line Service Desk on a day to day basis. The Service Desk is a front line call centre dealing with technical queries from the UK firm. The main role is the... targets are met and first line performance management. The Team Leader will operate the Automated Call Distribution system and... are monitored and are the prime responsibility of the Team Leader. Team Leaders will be required to provide an element of...
Contract: Temporary or Contract/Full-time

16/07/2008 in PlanetRecruit Save

The purpose of the Service Desk Team Leader is to actively manage the front line Service Desk on a day to day basis. The Service Desk is a front line call centre dealing with technical queries from the UK firm.The main role is the management of the... and first line performance management. The Team Leader will operate the Automated Call Distribution system and ensure that it... and are the prime responsibility of the Team Leader. Team Leaders will be required to provide an element of support to staff...

13/07/2008 in JobsToday Save

Our client, a Criminal Justice Organisation, is seeking an IT Help Desk Team Leader to join their expanding team.Your role will involve managing the day-to-day operation of the Technology Helpdesk Team, responsible for the provision of support of Information Technology Systems.You'll also develop, implement and manage an effective and high quality Technology Helpdesk service in order to maximise the efficient use of Information Technology Systems.The successful candidate must be knowledgable in...
Contract: Contract - Hours : Full Time

02/07/2008 in Guardian Jobs Save

Request Desk Team Leader - Livingston - £24K + Benefits My Client is looking for a Request Desk Team Leader who will report to the Team Manager. You will be responsible for planning, co-ordinating and managing the work and staff of an IT service desk team. You will ensure the service provided to customers meets the service targets, quality standards and customer... when they arise and where this is appropriate and relevant - quality assure the work outputs of staff within the team and...
Contract: Permanent

1 week ago in theITJobBoard Save

Jobs similar to "quality team leader service desk role": support scotland

Request Desk Team Leader – Livingston – £24K + Benefits My Client is looking for a Request Desk Team Leader who will report to the Team Manager. You will be responsible for planning, co-ordinating and managing the work and staff of an IT service desk team. You will ensure the service provided to customers meets the service targets, quality standards and customer... when they arise and where this is appropriate and relevant • quality assure the work outputs of staff within the team and...
Contract: Permanent

1 week ago in theITJobBoard Save

Service Desk Team Leader - Helpdesk/Call Centre/IT/Supervisor - Livingston - Scotland Service Desk Team Leader with strong experience leading a Service Desk team in a Customer Service environment is required by a successful International IT company... service Desk Team. You will ensure the service provided to customers meets the service targets, quality standards and customer requirements. You will be required to act as an active member of the call team, dealing with customer telephone calls...
Contract: Permanent

15/06/2008 in theITJobBoard Save

team of technical help desk staff as a Team Leader? Have previous helpdesk experience? Have excellent leadership in supporting the development of others? If so then Canon would like to hear from you. In summary the role is to manage the day to day...This is a great opportunity for someone who has excellent administration and technical help desk experience. This position... day management to a team, ensuring that they remain effective, motivated, and are developed to their maximum potential. To...
Contract: Permanent/Full-time

14/01/2008 in GisaJobs Save

Jobs similar to "quality team leader service desk role": canon uk ltd elstree