philosophy degree jobs

philosophy supported by defined processes and procedures Responsibilities Further responsibilities are to develop and proactively... communications, reporting and presentation skills · Educated up to degree level or equivalent work experience · Able to handle...
Contract: Industry sectors:Customer Service & Call Centre Job Description Customer Management department with in Carphone Warehouse (CPW) ensures that our customer's relationship with us is the most important in their mobile life. The purpose of department is to earn our customer's loyalty and advocacy post-sale thereby extending the depth and breadth of their relationship with CPW. Customer Management is made up 3 core business functions. Contact Centre - Offering post-sale service support to CPW managed customer base through 3 contact centres in UK answering more than million calls and responding to more than 10000 emails / letters every month. Lifeline - A brand name of CPW insurance policy, offering variety of insurance policies for CPW mobile customers Customer Experience - a relatively new department within the Customer Management business unit. It has a remit to enhance the post sales Customer Experience, through a better understanding of customer needs, better processes, better systems. It is divided into 5 distinct teams · Currently within CPW no one single area owns and is accountable for the post-sale operational processes that support significant transactional volumes e.g. Provisioning new customers or upgraded customers accurately and quickly on to their purchased service, tariff and bundle Efficiently, accurately and quickly handling returns and or disconnections for those customers wishing to leave CPW Processing, qualifying and paying/rejecting cashback/chequeback claims As a result post-sale customer issues are often inefficiently and ineffectively resolved, resulting in CPW having to offer the customer a credit or goodwill payment to offset the poor customer experience delivered Requirements You will be required to take ownership of and accountability for, various post sale operational processes relating to the product or service bought by our customers e.g. provisioning, disconnections, top-ups, redemptions, post-sale 'freebies' (laptops,PS3's, Wii's etc) · To build, document, deploy, monitor, maintain and improve the CPW processes for current propositions offered to our customers · Build and deploy standard operating procedures · Work with CPW Business Change Team to develop, sign-off and operationalise processes for new propositions and services · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To be a subject matter expert for post-sale operational, proposition delivery and fulfilment, to identify opportunities for improvement, deliver and implement industry operational best practices · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To contribute to the on-going development of a 'best in class' Customer Experience philosophy supported by defined processes and procedures Responsibilities Further responsibilities are to develop and proactively manage the expectations of the stakeholders from both internal & external partners. o Internal Partners: Immediate team of Customer Experience - Knowledge Management and Contact management Other departments within Customer Management - Contact Centres - Planning Team, Customer Service Managers, Contact Centre Managers, Team Managers, Wider areas of the CPW UK mobile businessBusiness Change Function, Group Information Systems, Direct Sales Channel, Retail Channel, Billing, Technology, E-commerce, Legal etc.External Partners: External technology vendors, solution and service providers, consultants etc. as appropriate · Reduced customer contact · Reduced credits and goodwill payments issued to customers · Improved process efficiency and compliance · Improved revenue · Reduced costs · Improved customer satisfaction Improved Net Promoter Score The Individual Ideal candidates for this role need to have proven operational expertise gained from working in the services sector · Proven understanding of customer management/operational processes and best practices within industry · Process design, re-engineering and documentation skills · Good analytical and commercial skills · Working Knowledge of MS office · Excellent written and oral communications, reporting and presentation skills · Educated up to degree level or equivalent work experience · Able to handle responsibility and make timely decisions · Able to work confidently in a changing and fast paced environment · Self-motivating and an appetite for significant and confident decision-making. · An enthusiastic team player with a flexible attitude. · Has the ability to work outside of traditional ways of thinking · Analytical detail and thinking · Needs to be able to 'negotiate with authority'. · Frequently resources are not dedicated to projects and the project manager will need to ensure delivery within these constraints. · Pragmatic, customer driven, excellent leadership, team-working and interpersonal skills; desire to improve ways of working, flexible, energetic and enthusiastic. · Based in North Acton · UK travel likely · European travel may be involvedAlso desirable candidates will haveTelco experience within Customer Management environment· Understanding of CRM and billing systems .Experience of delivering projects with the 'Benefits Realisation' approach to Project ManagementWorking within a structured environment with a delivery methodology and development tools.Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc)Builds and maintains relationships within and across departments and ensures that internal barriers are broken down.Takes personal ownership of problems and issues, and ensures that all interested parties internally are kept informed.Ability to work objectively at all levels of the organisationUnderstanding of corporate business functions More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. 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4 days, 19 hours ago in fish4 Save

Jobs similar to "philosophy degree jobs": job description operations, insurance operations manager

in a post ofASSOCIATE PROFESSOR/SENIOR LECTURER/LECTURER: GENERAL EDUCATION THEORY (PHILOSOPHY/CURRICULUM) from January 2009... who will teach and research in the field of General Education Theory with special emphasis on Philosophy and/or Curriculum. Applicants must be in possession of a PhD at Associate Professor level; a Master's degree with evidence of work towards a PhD at Senior Lecturer level; and a Masters degree in Education at Lecturer level. It is essential that prospective candidates read...

24/06/2008 in Jobs.ac.uk Save

Jobs similar to "philosophy degree jobs": rhodes university

Part-time 0.5%fte A teaching fellow is required for the School of Divinity, History & Philosophy, to teach courses in Practical Theology and Ethics to students at the undergraduate and taught postgraduate levels. A good first degree in a relevant... directed to Dr Andrew Clarke, School of Divinity, History and Philosophy, tel: (01224) 272389, email: a.d.----@----.uk/jobs or alternatively you may request an application pack by emailing your...

18/05/2008 in Jobs.ac.uk Save

. Observe Company philosophy on proposals and continuous improvement for the betterment of plant, methods, working environment and efficiency. Specification Education HND or equivalent in Engineering (mechanical, electrical or manufacturing) Degree...,Maintenance Manager, To view our full range of similar jobs or to register for our weekly job alert please visit our website...
Contract: Permanent Full-time

4 days, 12 hours ago in nijobs Save

. Observe Company philosophy on proposals and continuous improvement for the betterment of plant, methods, working environment and efficiency. Specification Education HND or equivalent in Engineering (mechanical, electrical or manufacturing) Degree...,Maintenance Manager, To view our full range of similar jobs or to register for our weekly job alert please visit our website...
Contract: Permanent Full-time

4 days, 11 hours ago in nijobs Save

PROFESSOR/SENIOR LECTURER/LECTURER:GENERAL EDUCATION THEORY (PHILOSOPHY/CURRICULUM)from January 2009 or as soon as possible... field of General Education Theory with special emphasis on Philosophy and/or Curriculum. Applicants must be in possession of a PhD at Associate Professor level; a Master’s degree with evidence of work towards a PhD at Senior Lecturer level; and a Masters degree in Education at Lecturer level.It is essential that prospective candidates read the further particulars relating...
Requirements: Postgraduate degree (Masters or higher)
Contract: Permanent - Hours : Full Time

24/06/2008 in Guardian Jobs Save

. Due to our continued success, we are strengthening our recruitment team. Our philosophy is to invest in our consultants... Recruitment Consultants £18k - £30k basic, £45k - £70k OTE + Benefits You will ideally be degree qualified and working for a... current opportunities at www.---.co.uk on the Jobs at Fawkes & Reece page. Apply by email to ----@----.uk...

24/01/2008 in LondonJobs Save

Jobs similar to "philosophy degree jobs": trainee engineering jobs london, recruitment trainee

London. The successful candidate must have a master’s degree in chemical engineering, MIChemE and have a senior level of... The role will require participation in bid and tender evaluation, environmental philosophy development, pre-FEED options... also). HD:ENERGY = Energy Jobs

1 week, 2 days ago in cv-library.co.uk Save

Jobs similar to "philosophy degree jobs": environmental jobs, environmental consultant

French-selection website, go to the "vacancies" section, then you will find this vacancy in the list of jobs under reference: EG2493 The company: Well-established manufacturing company. A strong corporate philosophy focusing on research, development... customers technical and delivery schedules. The candidate: Degree holder or equivalent, probably technical, with knowledge of... experience ideally. Sales support experience a plus - not essential. Entrepreneurial flair and a degree of initiative with a "can...
Contract: Permanent

27/04/2008 in Reed Save

Jobs similar to "philosophy degree jobs": french tyne, french northumberland

& Philosophy of Art, based on the Canterbury campus, Event & Experience Design based on the Medway campus and a part-time degree in the History & Philosophy of Art at the University Centre, Tonbridge. The University of Kent's Fine Art programme... Kent's website at http://www.---.ac.uk/jobs/. How to apply - for posts of this nature you will be required to fill in the...

4 weeks, 1 day ago in Jobs.ac.uk Save

Jobs similar to "philosophy degree jobs": jobs art kent, artists required, fine art university, lecturer fine art