managers responsibility business travel

Trainee Conference & Event Project Managers – London No experience necessary…. personality, drive and imagination essential... you will immediately be given responsibility (you’ll get a £50k budget on day one) and the opportunity to learn about business and global commerce. You’ll have the opportunity to develop and hone your business skills in areas like: research and... us build the business. More importantly, because it's possible to progress quickly in the company there’s no reason why in...
Contract: Permanent

2 days, 13 hours ago in Reed Save

to and work closely with the Vice President with responsibility for this business area and will involve communication and liaison with senior sales management and divisional sales offices across European operations plus senior managers and... Sales Directors (may involve occasional travel but role will largely be Kingston based) • Building and maintaining strong working relationships with European Sales Managers, Divisional sales offices and management and personnel in Kingston.

4 days, 6 hours ago in cv-library.co.uk Save

Management is made up 3 core business functions. Contact Centre - Offering post-sale service support to CPW managed customer base... Experience - a relatively new department within the Customer Management business unit. It has a remit to enhance the post... deploy standard operating procedures · Work with CPW Business Change Team to develop, sign-off and operationalise processes for new propositions and services · To proactively work with key business stakeholders to ensure that the required improvements...
Contract: Industry sectors:Customer Service & Call Centre Job Description Customer Management department with in Carphone Warehouse (CPW) ensures that our customer's relationship with us is the most important in their mobile life. The purpose of department is to earn our customer's loyalty and advocacy post-sale thereby extending the depth and breadth of their relationship with CPW. Customer Management is made up 3 core business functions. Contact Centre - Offering post-sale service support to CPW managed customer base through 3 contact centres in UK answering more than million calls and responding to more than 10000 emails / letters every month. Lifeline - A brand name of CPW insurance policy, offering variety of insurance policies for CPW mobile customers Customer Experience - a relatively new department within the Customer Management business unit. It has a remit to enhance the post sales Customer Experience, through a better understanding of customer needs, better processes, better systems. It is divided into 5 distinct teams · Currently within CPW no one single area owns and is accountable for the post-sale operational processes that support significant transactional volumes e.g. Provisioning new customers or upgraded customers accurately and quickly on to their purchased service, tariff and bundle Efficiently, accurately and quickly handling returns and or disconnections for those customers wishing to leave CPW Processing, qualifying and paying/rejecting cashback/chequeback claims As a result post-sale customer issues are often inefficiently and ineffectively resolved, resulting in CPW having to offer the customer a credit or goodwill payment to offset the poor customer experience delivered Requirements You will be required to take ownership of and accountability for, various post sale operational processes relating to the product or service bought by our customers e.g. provisioning, disconnections, top-ups, redemptions, post-sale 'freebies' (laptops,PS3's, Wii's etc) · To build, document, deploy, monitor, maintain and improve the CPW processes for current propositions offered to our customers · Build and deploy standard operating procedures · Work with CPW Business Change Team to develop, sign-off and operationalise processes for new propositions and services · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To be a subject matter expert for post-sale operational, proposition delivery and fulfilment, to identify opportunities for improvement, deliver and implement industry operational best practices · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To contribute to the on-going development of a 'best in class' Customer Experience philosophy supported by defined processes and procedures Responsibilities Further responsibilities are to develop and proactively manage the expectations of the stakeholders from both internal & external partners. o Internal Partners: Immediate team of Customer Experience - Knowledge Management and Contact management Other departments within Customer Management - Contact Centres - Planning Team, Customer Service Managers, Contact Centre Managers, Team Managers, Wider areas of the CPW UK mobile businessBusiness Change Function, Group Information Systems, Direct Sales Channel, Retail Channel, Billing, Technology, E-commerce, Legal etc.External Partners: External technology vendors, solution and service providers, consultants etc. as appropriate · Reduced customer contact · Reduced credits and goodwill payments issued to customers · Improved process efficiency and compliance · Improved revenue · Reduced costs · Improved customer satisfaction Improved Net Promoter Score The Individual Ideal candidates for this role need to have proven operational expertise gained from working in the services sector · Proven understanding of customer management/operational processes and best practices within industry · Process design, re-engineering and documentation skills · Good analytical and commercial skills · Working Knowledge of MS office · Excellent written and oral communications, reporting and presentation skills · Educated up to degree level or equivalent work experience · Able to handle responsibility and make timely decisions · Able to work confidently in a changing and fast paced environment · Self-motivating and an appetite for significant and confident decision-making. · An enthusiastic team player with a flexible attitude. · Has the ability to work outside of traditional ways of thinking · Analytical detail and thinking · Needs to be able to 'negotiate with authority'. · Frequently resources are not dedicated to projects and the project manager will need to ensure delivery within these constraints. · Pragmatic, customer driven, excellent leadership, team-working and interpersonal skills; desire to improve ways of working, flexible, energetic and enthusiastic. · Based in North Acton · UK travel likely · European travel may be involvedAlso desirable candidates will haveTelco experience within Customer Management environment· Understanding of CRM and billing systems .Experience of delivering projects with the 'Benefits Realisation' approach to Project ManagementWorking within a structured environment with a delivery methodology and development tools.Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc)Builds and maintains relationships within and across departments and ensures that internal barriers are broken down.Takes personal ownership of problems and issues, and ensures that all interested parties internally are kept informed.Ability to work objectively at all levels of the organisationUnderstanding of corporate business functions More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

6 days, 13 hours ago in fish4 Save

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responsibility for this business area and will involve communication and liaison with senior sales management and divisional sales offices across European operations plus senior managers and departments within the Kingston office. The role will also...Job Title: Business Analyst Location: Kingston Upon Thames Salary: £35-40k JOB PURPOSE: The main purpose of the role is to... and agreement of sales budgets and remuneration programmes with European Sales Directors (may involve occasional travel but...

5 days, 7 hours ago in cv-library.co.uk Save

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take responsibility for a wide variety of administration duties and co-ordinating the actions of a team of 6 including a Global director. You will organise travel arrangements, ensure that the Managers' diaries are maintained to maximum capacity and... Business for contract/temporary positions.

6 days, 9 hours ago in cv-library.co.uk Save

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point of sale into a central database. VACANCY: We are looking for two experienced hands-on RETAIL project managers who... business benefits from implementations. You will need to become familiar with the company’s software and you should also be... more significant software implementation projects. You will have full project management responsibility from the creation of project initiation documents through to effective implementation and sign off of the project. Y You will have responsibility
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13/05/2008 in CareerJobs Save

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, and direct employer) Conchango is the UK’s leading independent innovator and implementer of business technology solutions... only non-US consultancy invited by Microsoft in Redmond to join its inaugural Business Intelligence Partner Advisory Council..., we are looking to grow our team of highly respected Microsoft Business Intelligence Architects. We require an experienced, passionate and professional Business Intelligence Architect with significant knowledge and experience of architecting and...
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3 days, 1 hour ago in ComputerWeekly Save

, and direct employer) Conchango is the UK’s leading independent innovator and implementer of business technology solutions... only non-US consultancy invited by Microsoft in Redmond to join its inaugural Business Intelligence Partner Advisory Council..., we are looking to grow our team of highly respected Microsoft Business Intelligence Architects. We require an experienced, passionate and professional Business Intelligence Architect with significant knowledge and experience of architecting and...
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3 days ago in ComputerWeekly Save

At a glance To manage, motivate, coach and develop a team of Travel Consultants. The Team Managers role has full... travel agents, group agents and suppliers Take responsibility of any high level customer concerns or feedback received by team... leadership, performance management and personal development of staff. Working with the Sales Manager and other Team Managers to ensure that resources are managed effectively to achieve operational and business objectives. What You'll Be Doing Increase...
Contract: Permanent/Full-time

12/03/2008 in GisaJobs Save

business in the most up-to?date software for Clinical Research, Pharmaceutical and Biotech companies. The Role Responsibility for the project management of e-Process clinical trial solutions to agreed timelines, budgets and specified standards. The... Life insurance Travel insurance Subsidized gym membership. Keywords CRO, Clinical Research Organisation, Project Manager... operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary...
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15/01/2008 in Reed Save