ivr support

& routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent Customer Experience via our IVR's To support the Customer Experience strategy in the deployment and implementation, through...Accountancy Job Description The purpose of this role is to consolidate & drive strategic & tactical work within our IVR's... within the IVR's by developing self-serve /help opportunities within the IVR To ensure that customers are routed to the right...
Contract: Industry sectors:Accountancy Job Description The purpose of this role is to consolidate & drive strategic & tactical work within our IVR's for all customer-facing departments in UK R&D division of CPW Focus is to deliver 'world class' customer journey by ensuring customers receive a high level of consistent & appropriate service when calling. To reduce costs by containing more calls within the IVR's by developing self-serve /help opportunities within the IVR To ensure that customers are routed to the right agent - cost reduction in transfer rates Requirements The main duties & responsibilities are to Plan, Design ( including scripts & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent Customer Experience via our IVR's To support the Customer Experience strategy in the deployment and implementation, through driving & delivering projects throughout its lifecycle To proactively make the best use of various analysis done by other teams within customer Experience & the wider business and identify new opportunities for future projects Work with the other Customer Experience units (Operations and KM) to ensure business and project plans are coherent and consistent with the department's strategic aims. Take responsibility for delivering accurate and measurable return on investment statements at a project inception. Develop and maintain project, quality & risk plans, identifying critical milestones and monitoring delivery Identify key risks and issues, and facilitate resolution Deliver regular reporting to management and stakeholders Responsibilities You will be responsible for taking ownership for the end-to-end communication of the project along with facilitate smooth change management at every opportunity and every level of the business. Manage virtual project team i.e. project managers from other areas of the business / technology Help define and shape the team's ongoing business strategy and planning · To identify opportunities, issues / risks, dependencies of various other projects happening within the business and take appropriate actions. · Develop and proactively manage the expectations of the stakeholders from both internal & external partners. The Individual The ideal candidate for this role will need to Adopt a structured approach throughout the project lifecycle (Concept, Initiation, Manage Delivery, Launch, Post Implementation Review, and Project Closure Conduct business analysis, such as requirements gathering and process development Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc) Strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. You must possess strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. · Working knowledge of Contact centre telephony infrastructure. · Track record of delivering projects to cost, schedule and quality · Experience of developing business case and demonstrating the return back to business. · Working Knowledge of MS office, reporting & analytical tools is essential.Excellent written and oral communications, reporting and presentation skills Desirable: Telecom Infrastructure background and knowledge of IVR design preferable. Experience of delivering projects with the 'Benefits Realisation' approach to Project Management Highly process aware, with a commitment to quality Ideally candidates should have held a similar role for a service provider, IVR supplier or telecom operator. · Experience of working with 'Redwood' & 'ICM' technology will be an added advantage. More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

1 day, 17 hours ago in fish4 Save

Jobs similar to "ivr support": telecom jobs london

call centres. Plus to support forecasting and planning to enable the optimal use of resource for the outsourced contact... and trends, reporting of actual activity and be responsible for IVR optimisation and implementation. The ideal candidate..., contact centre, call centre, management information systems, Siebel, MIS, Analyst, Analysis, reports, IVR, information flows...
Requirements: Environment: Telco, Telecom, Carrier, ISP, Service Provider, Internet, contact centre, call centre, management information systems, Siebel, MIS, Analyst, Analysis, reports, IVR, information flows, process flows, SQL, VBA, Access.
Contract: Full Time

11 hours, 10 minutes ago in jobs2seek Save

Our Client, based in Dublin, has an urgent request for a Genesys Call Centre Support specialist with at 3 years experience providing admin and 1st line support to their IVR and Customer Contact centre systems. This is an urgent role with an... technical support using Call Centre Applications like Genesys, Avaya S8700, Soft Phone & Reporting. • Develop the support team. • Design, develop, and implement processes, systems, and technology to support and enhance the technical support function...
Contract: Contract

2 days, 6 hours ago in CWJobs Save

client).Nortel IVR product support certified (VPS/is, MPS, PeriProducer, PeriStudio).This position is interviewing immediately....A major wireless operator is recruiting for a Nortel IVR technical specialist.Technical / Professional ExpertiseExperience of leading technical projects/small development teams.Operating Systems: Unix (Solaris), Windows NT/2000Telecommunications..., Telephony protocol analyser (Tek, Clarinet)Experience in integrating IVR product with other products including: Nortel Meridian...
Contract: Full Time, Permanent

07/02/2008 in Monster Save

Jobs similar to "ivr support": ivr nortel, ss7 ericsson, prime sourcing

Job Overview Due to the continued success of our existing Java development team, Pramerica is taking on additional responsibilities for our US customer. As such, we would welcome applications from suitably qualified Java programmers with IVR experience to join our team. The successful candidate will be capable of working independently or as part of a team. Excellent... be able to remain focused and deliverable-oriented while working independently. Must provide relevant production Support for...
Contract: Permanent Full-time

3 weeks, 5 days ago in nijobs Save

Key words - Voice XML / VoiceXML / VXML / Java / IVR Technology My client is a leading name in banking in the UK currently... edge IVR projects across the bank including touchtone IVR so will be a platform to grow further skills in this area whilst working inhouse for one of the UK's most reputable employers. The role is to support major systems, lead and produce technical designs, and provide consultancy across the business on IVR technical requirements. You must have strong technical knowledge...

16/05/2008 in CWJobs Save

Voice / Telecomms Analyst Voice / Telecomms Analyst with Nortel experience required to provide 2nd and 3rd line support for various telephony related applications and systems across a number of sites UK-wide. Ideally the Voice Analyst will have experience of:- Nortel / Meridian / Succession telephone systems. Nortel Contact Centre Software Altitude Dialler Software IVR Witness / Verient Call Recording...
Contract: Permanent

1 day, 9 hours ago in Jobsite Save

This individual will have responsibility for the overall design, development and support of B2B services (broadcasting services, including different channels, main
Contract: Permanent

28/04/2008 in Guardian Jobs Save

the UK for experienced Voice Recognition ( IVR / Speech Engineer trained engineer with particular focus on Post-Sales support, installation and commissioning. This will be predominantly field Installation/support role covering the UK but most likely...jobtitle:Voice Recognition (IVR / Speech) Engineer jobdscrpn:Our client is a recognised Telecoms solutions provider at all levels including the consultancy and supply of Contact Centres and IVR / Speech / Voice recognition solutions nationwide. Due...
Contract: Permanent/Full-time

04/03/2008 in GisaJobs Save

Jobs similar to "ivr support": speech recognition london

and IVR / Speech / Voice recognition solutions nationwide. Due to ongoing business success with large UK & international corporate accounts, a new, additional position has been created in the UK for experienced Voice Recognition ( IVR / Speech Engineer trained engineer with particular focus on Post-Sales support, installation and commissioning. This will be predominantly field Installation/support role covering the UK but most likely to be mainly in the South East of England. Living location is...

04/03/2008 in LondonJobs Save

Jobs similar to "ivr support": speech recognition london, voice recognition london