head forecasting call centre

-walking, same day and future scheduling, Call analysis and forecasting) to a high standard within the scheduling team ensuring... lunches.Ensure that all call types are scheduled according to customer requirements and staff skills sets, reacting to calls that... defined 4 weeks in advanceAnalyse call requirements and historical trends to ensure accurate resource planningForecast call trends and volumes to enable accurate head count managementLiaise with cross functional teams to ensure the customer comes...
Contract: Permanent

1 week, 3 days ago in Totaljobs Save

Team Manager - Contact / Call Centre SKY TV EMPLOYER OF CHOICE !!! EMPLOYER OF CHOICE !!! EMPLOYER OF CHOICE !! WANT TO GET.... About you: Self starter, have inbound or outbound, telemarketing / telesales / call centre experience. You need to be able... excellent managers to head these divisions. With new projects coming on board weekly we are always promoting from within, so... • Detailed understanding of inbound and or outbound telemarketing call centres • Understanding project processes • Mechanics...
Contract: Permanent

1 week, 5 days ago in Reed Save

Jobs similar to "head forecasting call centre": sky newcastle, sky call centre

ambitious call centre manager to run their centrally run head office in Boreham Wood. The role would be a varied and... quality; ·planning and managing change; ·managing the daily running of the call centre; ·liaising with supervisors, team leaders... previous experience in call centre management will be considered.... statistics, user rates and the performance levels of the centre, and preparing reports; ·handling the most complex customer...
Contract: Permanent/Full-time

01/02/2008 in GisaJobs Save

members. They currently have an exciting opportunity for an experienced Head of Contact Centre to join the already successful team at their head office in West Bromwich (this centre is due to move to Dudley in the next 18-24 months). Within this role... collaborative relationships with key stakeholders and have experience of telephony systems, forecasting software, CRM systems and resource planning solutions. They are looking for frontline Contact Centre Management experience from someone who is seeking...

19/06/2008 in TimesJobs Save

Jobs similar to "head forecasting call centre": contact centre manager midlands, call centre head resource planning, call centre manager midlands

SALES TEAM MANAGER Call Centre - contact centre EMPLOYER OF CHOICE !!! EMPLOYER OF CHOICE !!! EMPLOYER OF CHOICE !! WANT TO... motivate the team and be proactive. About you: Self starter, have inbound or outbound, telemarketing / telesales / call centre... growing and need excellent managers to head these divisions. With new projects coming on board weekly we are always promoting from... an out sourced environment • Detailed understanding of inbound and or outbound telemarketing call centres • Understanding...
Contract: Permanent

06/10/2008 in Reed Save

Jobs similar to "head forecasting call centre": sky newcastle, sky call centre, sky team manager, sky newcastle call centre

ambitious call centre manager to run their centrally run head office in Boreham Wood.The role would be a varied and...;planning and managing change;managing the daily running of the call centre;liaising with supervisors, team leaders... rates and the performance levels of the centre, and preparing reports;handling the most complex customer complaints or... retaining staff and co-ordinating bonus, reward and incentive schemes;forecasting and analysing data against budget figures on a...
Contract: Permanent

22/02/2008 in Totaljobs Save

medium sized telemarketing team. Main purpose is to motivate the team and be proactive.  Manage an inbound call centre team About you: Self starter, have inbound or outbound, telemarketing / telesales / call centre experience. You need to be able to... there are many areas that are being developed and growing and need excellent managers to head these divisions. With new... • Detailed understanding of inbound and or outbound telemarketing call centres • Understanding project processes • Mechanics of...
Contract: Permanent

30/06/2008 in Reed Save

Jobs similar to "head forecasting call centre": call centre team leader hampshire

Interim Head of Contact Centre: Call Centres - £50,000 to £60,000 plus Bonus, based in the Midlands. The Client, a large Blue-Chip organisation, is currently seeking an Interim Head of Resource Planning, to shape, plan and develop the forecasting... contact centre, employing approximately 500 FTE. Responsibilities: - To ensure accurate and timely forward planning and resource..., cost savings/reductions against budget and excellent customer experience across all sites: forecasting, resource planning, day...

15/02/2008 in TimesJobs Save

Jobs similar to "head forecasting call centre": contact centre manager midlands, call centre head resource planning, interim call centre manager, interim manager customer contact centre

proven knowledge of call centre methodology and working practices including: Aspect Phone System Call Monitoring & Recording... track record of achievement, innovation and implementation within the Contact Centre/Insurance Industry - Proven management... resource planning/forecasting - Proven record of achievement of objectives through management of multi task teams  
Contract: Permanent

2 weeks, 3 days ago in BritishJobs Save

the UK the business has operations in several countries across Europe with 20+ retail units. Operations include a call centre...Head of Finance - London The Company A private equity investor in entrepreneurial companies that provide innovative..., Transactional Finance or experience of FX houses is highly desirable. Role and responsibilities: The Head of Finance will be a... * Margin analysis * Cash flow reporting and forecasting * Monthly management accounts for UK * Consolidated management reports...
Contract: Permanent/Full-time

26/02/2008 in GisaJobs Save