head contact centre call midlands

members. They currently have an exciting opportunity for an experienced Head of Contact Centre to join the already successful team at their head office in West Bromwich (this centre is due to move to Dudley in the next 18-24 months). Within this role... resource planning solutions. They are looking for frontline Contact Centre Management experience from someone who is seeking...

19/06/2008 in TimesJobs Save

Jobs similar to "head contact centre call midlands": call centre head resource planning, contact centre manager midlands, call centre manager midlands

Iconic company based in Birmingham is seeking a Contact Centre Resource Planning specialist to join it expanding contact centre and service performance team. Reporting to the Head of Forecasting and Demand Planning you will play a key role in producing aggregate Demand and Resource plans for the 50 FTE Call Centre. Your role will involve analysing and understanding reasons for customer demand on a call by call basis. You will be accountable for monitoring and reporting of actual call by call

11/09/2008 in TimesJobs Save

Jobs similar to "head contact centre call midlands": call centre head resource planning

Head of Contact Centre: Call Centre - £50,000 - £65,000 plus 25% Bonus based in the Midlands. I have been retained by a large blue-chip organisation to recruit a Senior Call Centre Manager to undertake a Contact Centre Site Manager position within... manage the performance of the contact centre within a multi site, virtual contact centre environment, employing overall... contact centre successfully to budget and to quality. The ideal candidate will have a proven track record in delivering...

08/02/2008 in TimesJobs Save

Jobs similar to "head contact centre call midlands": customer service director, contact centre manager

lead and motivate the Contact Centre team to time, cost and quality measures. Specific responsibilities will be:- to develop and direct the management of all Operations and the Call Centre. You will implement a competent service, customer satisfaction, improved call efficiency and low abandonment. Improve employee product knowledge and support training alongside Human.... Proven track record of leading and managing a small to midsize call centre environment. Excellent written and oral...

18/04/2008 in TimesJobs Save

Interim Head of Contact Centre: Call Centres - £50,000 to £60,000 plus Bonus, based in the Midlands. The Client, a large Blue-Chip organisation, is currently seeking an Interim Head of Resource Planning, to shape, plan and develop the forecasting... contact centre, employing approximately 500 FTE. Responsibilities: - To ensure accurate and timely forward planning and resource... to day adherence, quality process management, call recording, audits and operational MI. - Engage all senior management in...

15/02/2008 in TimesJobs Save

Jobs similar to "head contact centre call midlands": call centre head resource planning, contact centre manager midlands, interim call centre manager, interim manager customer contact centre

Head of Contact Centre / Call Centre Manager / Call Centre Operations West Bromwich, West Midlands Salary 65,000 - 75,000 plus excellent benefits (Package negotiable depending on experience) Our client has been a mutual building society for over 150... experienced Head of Contact Centre to join the already successful team at their head offic... ## Type : Permanent ## Location : United Kingdom, West Midlands, West Midlands - West Bromwich
Contract: Permanent

18/06/2008 in TipTopJob.com Save

Jobs similar to "head contact centre call midlands": west bromwich building society

A large telesystems company are currently looking for a Customer Communications Specialist to work on  the Managed Service Desk in Aldridge, Walsall.  This is an excellent opportunity for someone to be part of a busy team taking over 15,000 calls per month.  Main duties and responsibilities will include: - To manage all external and internal customer enquiries related to service delivery and new c...
Requirements: Call Centre & Telecommunications & Typing
Contract: Permanent

06/09/2008 in BritishJobs Save

Head of Resource Planning - Interim : Call Centres - £50,000 to £60,000 plus Bonus, based in the Midlands. The Client, a large Blue-Chip organisation, is currently seeking an Interim Head of Resource Planning, to shape, plan and develop the... contact centre, employing approximately 500 FTE. Responsibilities: - To ensure accurate and timely forward planning and..., day to day adherence, quality process management, call recording, audits and operational MI. - Engage all senior management...

18/02/2008 in TimesJobs Save

Jobs similar to "head contact centre call midlands": call centre head resource planning, interim head resource planning, resource manager interim, mi manager midlands

Leading Financial Services Organisation is seeking a Contact Centre Planning Specialist to join it expanding Service Performance team. Reporting to the Head of Forecasting and Demand Planning you will play a key role in producing aggregate Demand... call by call basis. You will be accountable for monitoring and reporting of actual call by call demand down to ‘reason for call’ level. By pro-actively managing cost of failure demand you will make recommendations to the business in order to reduce...

13/06/2008 in TimesJobs Save

This role is within a major financial institultion in Coventry. Reporting into the Head of Learning & Development, this role is working with the contact centre and direct sales team training and coaching on prdocuts in order to maximise sales opportunities in a professional manner. The role: - Involves working with the sales teams within the direct sales call centre. - is responsible for a range of sales induction/accreditation courses including delivery and modification. In addition, most...

13/05/2008 in TimesJobs Save