customer service desk job specification

ITSERVICE DESK SUPPORT OFFICER Band 5 £20,225 - £26,123 pa 37.5 Hours per week Shifts to include Evenings and Weekends Ref: 608-A&C08-72 Highly experienced in working within a Service Desk environment, you will understand the vital role the Service... Service Desk performance. You will provide a "single point of contact" for all queries to the IT department and must display a... Desk. In return we can reward you with family friendly and flexible working policies, a staff counselling service, corporate...
Contract: Industry sectors:ITSERVICE DESK SUPPORT OFFICER Band 5 £20,225 - £26,123 pa 37.5 Hours per week Shifts to include Evenings and Weekends Ref: 608-A&C08-72 Highly experienced in working within a Service Desk environment, you will understand the vital role the Service Desk plays in the success of an IT department. With excellent communication skills and a business focused approach you will be key to increasing customer satisfaction. A self-starter, with plenty of initiative and a pragmatic approach you will quickly win confidence from both users and IT colleagues. Working in a team of three, you will provide first line support to users across the healthcare community. You will also be responsible for the creation of monthly, weekly and ad-hoc reports on Service Desk performance. You will provide a "single point of contact" for all queries to the IT department and must display a high level of interpersonal skills at all time. You will either hold an IT related degree or have the equivalent level of experience within an IT support environment. Specifically, you will have already had extensive experience of working on a Service Desk. In return we can reward you with family friendly and flexible working policies, a staff counselling service, corporate leisure membership, professional development opportunities and a minimum of 27 days annual leave plus bank holidays. To apply please log on toWWW.SALFORD-PCT.NHS.UKclick on Jobs then Current Jobs and refer to the appropriate job title and reference number. Closing date: 18 September 2008. Please ensure that you demonstrate how you meet the essential criteria that is assessed at the application stage in the person specification in your personal statement. Please note that we reserve the right to close this post early should we receive a large number of applications. New entrants to the National Health Service will normally commence at the minimum of the salary scale. Any applicant who applies for a position online will be contacted thereafter using the email address provided upon login. Please ensure that after application you check your emails often to ensure that you do not miss any communications from Salford PCT. The Trust aims to be an equal opportunities employer. Committed to developing a workforce that is representative of the Community of Salford.Send to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

1 day, 20 hours ago in fish4 Save

Desk Analysts to join their team. Job Description This role will see you supplying customer support to high end users within the business. You will log calls, provide excellent service and also some troubleshooting. Person Specification You will have helpdesk or Service Desk experience, working within a customer focused environment. The successful candidate will be IT literate, and have a flair for prviding a first class customer service.
Contract:   Permanent

03/03/2008 in Reed Save

Job Description My client based in Manchester City Centre requires a Service Desk Analyst to provide 1st line support across a variety of Windows platforms. Person Specification We are looking for previous experience of working in a busy IT helpdesk environment, with the ability to resolve most queries at first call. Equally as important is excellent communication skills and customer service focus.
Contract:   Contract

04/03/2008 in Reed Save

Jobs similar to "customer service desk job specification": service analyst

Job Title: Service Desk Analyst (London) Location: London, (South East) Salary: £19,743 - £23,841 Duration: PermanentUniversity of the Arts London Service Desk Analyst Salary Range: £19,743 to £23, 841 University of the Arts London comprises six... requires teamwork, empathy with the users and professionalism. The service desk must accept ownership of all reported issues... customer service skills, making sure that incidents are dealt with correctly and users kept informed of progress at all times. Key...

17/05/2008 in theITJobBoard Save

Organisation Description My client are a successful global business with offices based in Reigate Surrey. They currently have an exciting opportunity available for an outstanding candidate to join their team on their Service Desk. Job Description... first line level in a Microsoft environment. Person Specification You will have excellent customer service skills and you may come from a IT Helpdesk environment or a customer service position, and have a good grasp of IT and Microsoft products in...
Contract: Permanent

15/07/2008 in Reed Save

Organisation Description A growing Logistic Haulage company. Job Description Looking after drivers and Clients to deliver customer service and deal with planning jobs and putting the routes together. Dealing with One Specific account and looking at different Systems. Person Specification The ideal Candidate will have great customer Service Background and be friendly and Personable.  The candidate will be a good communicator and they have to be able to use their own initiative and work together...
Contract: Permanent

09/05/2008 in Reed Save

Organisation Description Our Client is dedicated to the needs of education and research in the UK. The Service Desk provides..., the desk is responsible for the recording, tracking and resolution of all customer queries and complaints.  This roles works... transport available outside of core hours. Job Description  An excellent and unique opportunity for an experienced Customer... EXPERIENCE Sound level of general education Experience of customer service and operational management in a customer-focused...
Contract: Permanent

23/07/2008 in Reed Save

Organisation Description Our Client is dedicated to the needs of education and research in the UK. The Service Desk provides..., the desk is responsible for the recording, tracking and resolution of all customer queries and complaints.  This roles works... transport available outside of core hours. Job Description  An excellent and unique opportunity for an experienced Customer... EXPERIENCE Sound level of general education Experience of customer service and operational management in a customer-focused...
Contract: Permanent

1 week ago in Reed Save

Jobs similar to "customer service desk job specification": customer services job description team leader

objectives with line manager -Manage own PDP performance -Reduce the number of incidents into the Service Desk through highlighting potential problems -Ensure kept up to date with any changes in process within Service Desk and Operations Team -Keep users updated on progress -Work with Service Desk team to achieve objectives set out Person Specification Experience & Qualification -Proven Customer Service skills, experience and good telephone manner -Windows 2000/XP knowledge -MS Office knowledge -Basic...
Contract: Temporary

2 weeks, 1 day ago in Totaljobs Save

objectives with line manager -Manage own PDP performance -Reduce the number of incidents into the Service Desk through highlighting potential problems -Ensure kept up to date with any changes in process within Service Desk and Operations Team -Keep users updated on progress -Work with Service Desk team to achieve objectives set out Person Specification Experience & Qualification -Proven Customer Service skills, experience and good telephone manner -Windows 2000/XP knowledge -MS Office knowledge -Basic...

2 weeks, 1 day ago in cv-library.co.uk Save