contact centre management

Exciting opportunity for an Outsource Relationship Manager to join a leading global Telco & manage their multiple offshore customer service contracts. The position is based in Hertfordshire & offers an annual basic salary of between
Contract: Permanent

6 days, 19 hours ago in Jobsite Save

Jobs similar to "contact centre management": manager outsourcing

Contact Centre Administrator required for our client based in Farnborough on a 6-month contract working Monday to Friday 9.00am to 5.00pm. Duties for this position will include, providing support to the contact centre data management team by producing good quality leads for consultants, creating mailings using mail merge and set tasks accordingly. Cleanse and update the... system, issuing client fact finds and arranging further contact with call handlers or consultants, assist with organising and...

6 days, 1 hour ago in cv-library.co.uk Save

Organisation Description Large World-wide communications organisation. Job Description  To lead and develop the MIS team to provide accurate management information on the performance of the Customer Centre and its individual agents, contributing to immediate and long term business decisions to improve customer service. Person Specification An ideal candidate should have substancial experience within telecoms and a customer centre environment, have extensive database skills and knowledge of...
Contract: Permanent

3 days, 21 hours ago in Reed Save

Organisation Description My client based in Enfield are looking to recruit at Contact Centre Manager to work in a professional busy office environment. Job Description Main duties include :- Lead and manage the day to day function of the team... client service team. Produce and analyse  appropriate management reports. Ensure individual team members comply with client management standard. Coach and mentor Client Service Representatives. Provide effective leadership and people management to the...
Contract: Permanent

6 days, 4 hours ago in Reed Save

; • Educated to NVQ Level 3 in Call Centre Operations or equivalent. • Experience of leading a team in a contact centre or call centre environment for a professional organisation. • Experience of providing sales training to team members • Proven and... contribution. • To maintain up to date and accurate records for customers and to provide management with forecasts and reports... different suppliers used for different products • The ability to use Intranet based and Customer Relationship Management

2 days ago in cv-library.co.uk Save

contact centre, a correspondence team, and three administrative functions. They are now looking to create a sales and... department is responsible for maintaining contact with all members, helping them with any questions they may have about their cover... well as coaching and training the team and dealing with all day-to-day management issues within the team. Job Title...-annual appraisals, and being responsible for any ad-hoc management concerns that may arise • Managing the performance of each...
Contract: Permanent

6 days, 18 hours ago in JustLondonJobs Save

of an inbound contact centre, a correspondence team, and three administrative functions. They are now looking to create a... The department is responsible for maintaining contact with all members, helping them with any questions they may have about... departments, as well as coaching and training the team and dealing with all day-to-day management issues within the team. Job... reviews, bi-annual appraisals, and being responsible for any ad-hoc management concerns that may arise • Managing the...
Contract: Permanent

5 days, 20 hours ago in JustLondonJobs Save

We are currently recruiting on behalf of a hugely successful business that is consistently at the forefront of its chosen market. They are currently seeking a customer focused Sales Manager to assist with the expansion of their already successful online business. The ideal candidate will be experienced in the management of a Customer Service Team whilst having the.../upsell process within the Customer Contact Centres and working with key stakeholders to translate cus... ## Type : Contract...
Contract: Contract

2 days ago in TipTopJob.com Save

We are currently recruiting on behalf of a hugely successful business that is consistently at the forefront of its chosen market. They are currently seeking a customer focused Sales Manager to assist with the expansion of their already successful online business. The ideal candidate will be experienced in the management of a Customer Service Team whilst having the.../upsell process within the Customer Contact Centres and working with key stakeholders to translate cus... ## Type : Contract...
Contract: Contract

2 days ago in TipTopJob.com Save

and retain the very best talent • Proactive management of absenteeism and attrition for all agents • Continually review and... numerical and verbal reasoning skills • Effective time management with the ability to organize and prioritize to deliver key...

2 days, 6 hours ago in cv-library.co.uk Save