call centre resource management

* Analyse trends in resource activity and make cost-based recommendations to call centre management on the more effective use... Force Management software to request annual leave and shift swaps. * Educate Team Leaders in the principles of resource planning Resource Team Leaders Skills Required: * Previous experience in the use of workforce management software in telephony... are interested in this Resource Team Leader role please either apply online, e-mail your c.v to ----@----.uk or call Amy on...
Contract: Full Time

4 days, 10 hours ago in LocalJobSearch Save

* Analyse trends in resource activity and make cost-based recommendations to call centre management on the more effective use... Force Management software to request annual leave and shift swaps. * Educate Team Leaders in the principles of resource planning Resource Team Leaders Skills Required: * Previous experience in the use of workforce management software in telephony... are interested in this Resource Team Leader role please either apply online, e-mail your c.v to ----@----.uk or call Amy on...
Contract: Full Time

4 days, 10 hours ago in LocalJobSearch Save

an experienced Analyst to work in a busy Resource & Planning department within their contact centre. This role is a 6 month... appropriate reporting of all contact centre performance statistics as per the regulatory timetable and on an ad hoc basis as requested by the Contact Services management team. - Through detailed analysis and in depth understanding contact centre performance measures, pro actively provide the management team with suggestions and options as to how to improve the overall...
Contract: Contract

5 days, 17 hours ago in Reed Save

the requirements of the contact centre and driving the service forward Performance management and service leadership Resource optimisation and people management Development of processes and team in line with KPI's Person Specification You will need to have at least 5 years experience within a Contact Centre Management position, ideally in a consumer/retail environment... nature of the role and the devlopment of the contact centre - a knowledge of service business processes and call centre
Contract: Permanent

4 days, 22 hours ago in Reed Save

Essential Skills: Call Centre Experience (Inbound or Outbound Excellent attention to detail Highly numerate with the ability... the Resource Planning Dept. What You'll Be Doing You will receive full training and support by seasoned professionals who have specific skill sets. This stems from the very top: Understanding the drivers behind Call Volumes Producing extensive call... administrative components of Blue Pumpkin Workforce Management system Predicting service level and staffing issues Creating new...
Contract: Permanent/Full-time

30/01/2008 in GisaJobs Save

Workflow management - The ability to assess and resource tasks appropriately. Previous experience, at least 18 months, in a management accounting role. Financial Services experience not essential.   If you are interested in this position call Keith on...Key Duties and Responsibilities *         Preparation of the monthly management accounts for our clients homeloans & Wealth management areas, including income analysis, overhead variance analysis and other key performance indicators...
Contract: Permanent Full-time

10/02/2008 in nijobs Save

, and Big 4 trained. Good communication skills and ability to deal with senior management. Workflow management - The ability to assess and resource tasks appropriately. Good Numeracy, analytical and accounting skills Previous experience in a management... position call Keith on 01------ or you can send your details to   Accountant,Accountant
Contract: Permanent Full-time

24/01/2008 in nijobs Save

, and Big 4 trained. Good communication skills and ability to deal with senior management. Workflow management - The ability to assess and resource tasks appropriately. Good Numeracy, analytical and accounting skills Previous experience in a management... position call Keith on 01------ or you can send your details to   Accountant,Accountant
Contract: Permanent Full-time

23/02/2008 in nijobs Save

A fantastic role for an experienced Call Centre Manager to join this rapidly expanding organisation, with currently over 800... service within a call centre environment. Key account abilities of the role include: Build and control all dialler campaigns... review and analysis Use experience and knowledge of call centre industry to find innovative leading edge technology to enhance... dialler Previous experience of working in a debt recovery / collections call centre environment Proven experience of managing and...
Requirements: call centre manager
Contract: Permanent

3 weeks, 2 days ago in BritishJobs Save

compliance with Maintenance and calibration intervals. Co-ordinate any call-out service contracts in line with PM schedules Report... documented. Support the performance of corrective, preventive and project Maintenance, resource planning and scheduling of... maintenance and major shutdown overhaul and repair Desirable: A track record in supervision, team management, investigation...
Contract: Permanent Full-time

29/02/2008 in nijobs Save

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