call centre manager resource planning jobs
1-10 of 75 jobs "call centre, manager, resource, planning"
Fantastic opportunity for an experienced Contact Centre Resource Planning Manager with extensive... the Resource Planning Team · To lead, motivate and develop, on a team and an individual basis. · Proactively... managing/supporting the day-to-day operation of the Resource Planning Team, driving out inefficiency... background in contact centre operations · Planning experience gained within a multi-site virtual contact
Contract: Employee
planning within the European Operations Centre, spanning the two Operational centres in Gloucester... understanding of scheduling tools and best practice call centre methodology • Ability to manage multiple... Scheduling Manager to join their team. The main purpose of the role is to manage the day to day workforce... : • Manage scheduling team leaders and a team of schedulers at dual locations. • Review call volume factors
time analysis of call volumes, AHT and resource levels, you will provide the Planning Manager... with the Planning Manager; the role will be responsible for providing real time management information on resource... variables such as call delivery, AHT and resource levels. You will work 37.5 hours per week which... with recommendations regarding deploying of resource on a daily basis to ensure all KPI’s are met. To be successful
Contract: Permanent
levels, you will provide the Planning Manager with recommendations regarding deploying of resource... within the team and will work closely with the Planning Manager; the role will be responsible... for providing real time management information on resource variables such as call delivery, AHT and resource... working. You will have responsibility for providing real time analysis of call volumes, AHT and resource
Contract: Permanent
time analysis of call volumes, AHT and resource levels, you will provide the Planning Manager... with the Planning Manager; the role will be responsible for providing real time management information on resource... variables such as call delivery, AHT and resource levels. You will work 37.5 hours per week which... with recommendations regarding deploying of resource on a daily basis to ensure all KPI’s are met. To be successful
levels, you will provide the Planning Manager with recommendations regarding deploying of resource... within the team and will work closely with the Planning Manager; the role will be responsible... for providing real time management information on resource variables such as call delivery, AHT and resource... working. You will have responsibility for providing real time analysis of call volumes, AHT and resource
Contract: Permanent
Objectives * Project Planning * Client Relationship * Project Delivery * Project Co-ordination * Resource... call centre would be ideal. The Person Our client is looking for someone who has experience... Manager to their team. The Role You will be responsible for leading projects to completion as determined... * Planning and prioritising * Objective setting and action planning * Skills analysis * Negotiation
Northamptonshire
Company: HYFSalary: £55,000 to £60,000 per year
business results, managing resource planning process * works with the HRIS team to develop the information... in exercising discretion and minimise bureaucracy * delivers the HR Shared Services Centre calendar of activity... the team with regard to service levels, call handling and record management * ensures that the team
Contract: permanent
Glasgow Greater Glasgow | Glasgow Jobs
Company: OA Call CentresSalary: 18000 - 20000 Per Year
, including resource planning, workflow control, productivity and efficiency. Key duties will include: * Shape... Centre. You would be responsible for the operational management and motivation of the claims team
Experience: Manager (Manager/Supervisor of Staff)
Contract: Employee
Yorkshire
Company: PSD GroupSalary: £30K - £33K plus bens
Market Leader in its industryWorking as an integral part of the senior operations management team, ensuring efficient use of resource by producing accurate workload forecasts, planning effective shift schedules... and recommending solutions for call rou
Contract: Permanent