business delivery manager london

delivery of innovative, world-class content and Technology will be pivotal to the achievement of this objective. The Role: - Ensure service delivery is aligned with business and overall Technology strategy and is consistent, reliable and provides an... programmes and solutions to support real innovation and new services. The Person: - An experienced Head of Service Delivery... effective programme and people manager with strong relationship management skills. Please send a CV, stating full salary...

4 days, 1 hour ago in TimesJobs Save

, Initiation, Manage Delivery, Launch, Post Implementation Review, and Project Closure Conduct business analysis, such as... & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent... within customer Experience & the wider business and identify new opportunities for future projects Work with the other Customer Experience units (Operations and KM) to ensure business and project plans are coherent and consistent with the...
Contract: Industry sectors:Accountancy Job Description The purpose of this role is to consolidate & drive strategic & tactical work within our IVR's for all customer-facing departments in UK R&D division of CPW Focus is to deliver 'world class' customer journey by ensuring customers receive a high level of consistent & appropriate service when calling. To reduce costs by containing more calls within the IVR's by developing self-serve /help opportunities within the IVR To ensure that customers are routed to the right agent - cost reduction in transfer rates Requirements The main duties & responsibilities are to Plan, Design ( including scripts & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent Customer Experience via our IVR's To support the Customer Experience strategy in the deployment and implementation, through driving & delivering projects throughout its lifecycle To proactively make the best use of various analysis done by other teams within customer Experience & the wider business and identify new opportunities for future projects Work with the other Customer Experience units (Operations and KM) to ensure business and project plans are coherent and consistent with the department's strategic aims. Take responsibility for delivering accurate and measurable return on investment statements at a project inception. Develop and maintain project, quality & risk plans, identifying critical milestones and monitoring delivery Identify key risks and issues, and facilitate resolution Deliver regular reporting to management and stakeholders Responsibilities You will be responsible for taking ownership for the end-to-end communication of the project along with facilitate smooth change management at every opportunity and every level of the business. Manage virtual project team i.e. project managers from other areas of the business / technology Help define and shape the team's ongoing business strategy and planning · To identify opportunities, issues / risks, dependencies of various other projects happening within the business and take appropriate actions. · Develop and proactively manage the expectations of the stakeholders from both internal & external partners. The Individual The ideal candidate for this role will need to Adopt a structured approach throughout the project lifecycle (Concept, Initiation, Manage Delivery, Launch, Post Implementation Review, and Project Closure Conduct business analysis, such as requirements gathering and process development Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc) Strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. You must possess strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. · Working knowledge of Contact centre telephony infrastructure. · Track record of delivering projects to cost, schedule and quality · Experience of developing business case and demonstrating the return back to business. · Working Knowledge of MS office, reporting & analytical tools is essential.Excellent written and oral communications, reporting and presentation skills Desirable: Telecom Infrastructure background and knowledge of IVR design preferable. Experience of delivering projects with the 'Benefits Realisation' approach to Project Management Highly process aware, with a commitment to quality Ideally candidates should have held a similar role for a service provider, IVR supplier or telecom operator. · Experience of working with 'Redwood' & 'ICM' technology will be an added advantage. More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

5 days, 5 hours ago in fish4 Save

Jobs similar to "business delivery manager london": manager telecom london

Treasury Technology (ITT) organization, the candidate will perform a highly visible, senior role leading the delivery of global initiatives for a number of lines of business including GPS, GTO, FX Operations, Finance and the Enterprise. You will be: Accountable for the day-to-day leadership and technical project management, working in conjunction with Business Delivery... Bank seeks a Technical Project Manager. The TPM is responsible for the day-to-day project management of all aspects of...
Contract: CONTRACT

1 day, 23 hours ago in TechnoJobs Save

One of the UK's leading IT Services company and they have an exciting opportunity for an experienced IT Service Delivery Manager (IT SDM) to be based on client site in Central London. The client company are high well known brand throughout the UK and their line of business ensures that they operate in a pressurised and highly professional manner. The...
Contract: Permanent

4 days, 19 hours ago in Jobsite Save

Large Multinational defence supplier, with an annual turnover in excess of 10 billion for the whole Group across our six core business areas. Currently seeks to employ a Service Delivery Manager.

18 hours, 21 minutes ago in Theladders Save

IT Service Delivery Manager (End User), Management of Third Party Outsourced Services, SLA's, KPI's, ITIL, Relationship Management, Professional Services Environment, Central London. An exciting opportunity has arisen with a leading Central London based property consultancy calling upon the skills and experience of an IT Service Delivery Manager. Working as part of the in... back to the business * Management of external contracts to ensure services are delivered in accordance with contractual...

4 days, 1 hour ago in cv-library.co.uk Save

General Manager, Finance, London, c. £120k + bonus + benefits Responsible for successfully launching a major new financial comparison service in the UK, this new position as General Manager is an exciting opportunity to be part of an illustrious new... comparison aggregators, with the successful professional building and launching it. As General Manager, you'll be handed responsibility for the delivery and management of their ambitious plans, delivering significant results based on a matrix structure...

5 days, 11 hours ago in TimesJobs Save

A fast growing consultancy, part of an international firm, is offering an opportunity to be part of its exciting growth. They are looking for someone with a track record of business development and delivery to sell their consultancy offering into the public sector. The role will involve being a senior member of their 90-strong consultancy team, heading up delivery and developing new business for the firm. Experience of public sector consultancy is an essential requirement for this role...

3 days, 10 hours ago in TimesJobs Save

IT Consultant - Business Manager - NHS. Business Manger/IT consultant required to work within the ICT department of NHS Client. You must have experience of delivery and main duties will be writing business cases, gathering IT system requirements, writing job descriptions with a level of technical knowledge within the industry - therefore experience within an NHS... will also involve writing and cost of business cases for IT service developments and specific projects,Interpretation of...
Contract: CONTRACT

5 days, 1 hour ago in TechnoJobs Save

manager to join their thriving “not for profit” division with a view to maintaining and further developing what has been a highly profitable area of the business. Reporting directly to the Associate Director and working closely alongside the Group... delivery of a quality service to both partners and clients is provided. In a role involving a high percentage of audit work your... key role in driving the business forward through identifying and implementing strategies for attracting new clients. In...

2 days, 12 hours ago in TimesJobs Save