analytical jobs london

IT Operator Analyst, ITIL, Unix, Oracle, SQL, London. My client, a London based, FTSE 100 listed firm are currently the fastest growing and most innovative users of technology, globally. They have a large number of technical and business awards to..., analytical and technical problem solving skills. It is essential to possess an ITIL foundation certificate and have good working... in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We...
Contract: PERMANENT

4 days, 22 hours ago in TechnoJobs Save

Our client, a large central London organisation, is looking for a high calibre Ellipse Application Support Consultant. As a MIMS / Ellipse Application Support Consultant, you will be required to assist users at all levels through coaching and... practical working knowledge of - Equipment Register including Productive Unit Hierarchy - Standard Jobs - Workgroups and crews... will have strong experience with ERP / EAM systems, preferably MIMS / Ellipse, together with proven quantitative and analytical
Contract: Contract

2 days, 18 hours ago in CWJobs Save

Our client, a large central London organisation, is looking for a high calibre Ellipse Application Support Consultant. As a MIMS / Ellipse Application Support Consultant, you will be required to assist users at all levels through coaching and... practical working knowledge of - Equipment Register including Productive Unit Hierarchy - Standard Jobs - Workgroups and crews... will have strong experience with ERP / EAM systems, preferably MIMS / Ellipse, together with proven quantitative and analytical

2 days, 19 hours ago in cv-library.co.uk Save

documentation skills · Good analytical and commercial skills · Working Knowledge of MS office · Excellent written and oral... ability to work outside of traditional ways of thinking · Analytical detail and thinking · Needs to be able to 'negotiate...
Contract: Industry sectors:Customer Service & Call Centre Job Description Customer Management department with in Carphone Warehouse (CPW) ensures that our customer's relationship with us is the most important in their mobile life. The purpose of department is to earn our customer's loyalty and advocacy post-sale thereby extending the depth and breadth of their relationship with CPW. Customer Management is made up 3 core business functions. Contact Centre - Offering post-sale service support to CPW managed customer base through 3 contact centres in UK answering more than million calls and responding to more than 10000 emails / letters every month. Lifeline - A brand name of CPW insurance policy, offering variety of insurance policies for CPW mobile customers Customer Experience - a relatively new department within the Customer Management business unit. It has a remit to enhance the post sales Customer Experience, through a better understanding of customer needs, better processes, better systems. It is divided into 5 distinct teams · Currently within CPW no one single area owns and is accountable for the post-sale operational processes that support significant transactional volumes e.g. Provisioning new customers or upgraded customers accurately and quickly on to their purchased service, tariff and bundle Efficiently, accurately and quickly handling returns and or disconnections for those customers wishing to leave CPW Processing, qualifying and paying/rejecting cashback/chequeback claims As a result post-sale customer issues are often inefficiently and ineffectively resolved, resulting in CPW having to offer the customer a credit or goodwill payment to offset the poor customer experience delivered Requirements You will be required to take ownership of and accountability for, various post sale operational processes relating to the product or service bought by our customers e.g. provisioning, disconnections, top-ups, redemptions, post-sale 'freebies' (laptops,PS3's, Wii's etc) · To build, document, deploy, monitor, maintain and improve the CPW processes for current propositions offered to our customers · Build and deploy standard operating procedures · Work with CPW Business Change Team to develop, sign-off and operationalise processes for new propositions and services · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To be a subject matter expert for post-sale operational, proposition delivery and fulfilment, to identify opportunities for improvement, deliver and implement industry operational best practices · To proactively work with key business stakeholders to ensure that the required improvements or developments are signed-off, placed on the roadmap and are delivered on-time to the correct specification and quality · To contribute to the on-going development of a 'best in class' Customer Experience philosophy supported by defined processes and procedures Responsibilities Further responsibilities are to develop and proactively manage the expectations of the stakeholders from both internal & external partners. o Internal Partners: Immediate team of Customer Experience - Knowledge Management and Contact management Other departments within Customer Management - Contact Centres - Planning Team, Customer Service Managers, Contact Centre Managers, Team Managers, Wider areas of the CPW UK mobile businessBusiness Change Function, Group Information Systems, Direct Sales Channel, Retail Channel, Billing, Technology, E-commerce, Legal etc.External Partners: External technology vendors, solution and service providers, consultants etc. as appropriate · Reduced customer contact · Reduced credits and goodwill payments issued to customers · Improved process efficiency and compliance · Improved revenue · Reduced costs · Improved customer satisfaction Improved Net Promoter Score The Individual Ideal candidates for this role need to have proven operational expertise gained from working in the services sector · Proven understanding of customer management/operational processes and best practices within industry · Process design, re-engineering and documentation skills · Good analytical and commercial skills · Working Knowledge of MS office · Excellent written and oral communications, reporting and presentation skills · Educated up to degree level or equivalent work experience · Able to handle responsibility and make timely decisions · Able to work confidently in a changing and fast paced environment · Self-motivating and an appetite for significant and confident decision-making. · An enthusiastic team player with a flexible attitude. · Has the ability to work outside of traditional ways of thinking · Analytical detail and thinking · Needs to be able to 'negotiate with authority'. · Frequently resources are not dedicated to projects and the project manager will need to ensure delivery within these constraints. · Pragmatic, customer driven, excellent leadership, team-working and interpersonal skills; desire to improve ways of working, flexible, energetic and enthusiastic. · Based in North Acton · UK travel likely · European travel may be involvedAlso desirable candidates will haveTelco experience within Customer Management environment· Understanding of CRM and billing systems .Experience of delivering projects with the 'Benefits Realisation' approach to Project ManagementWorking within a structured environment with a delivery methodology and development tools.Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc)Builds and maintains relationships within and across departments and ensures that internal barriers are broken down.Takes personal ownership of problems and issues, and ensures that all interested parties internally are kept informed.Ability to work objectively at all levels of the organisationUnderstanding of corporate business functions More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

5 days, 11 hours ago in fish4 Save

Jobs similar to "analytical jobs london": retail billing, job specification customer sales office manager, job description operations, insurance operations manager

quality · Experience of developing business case and demonstrating the return back to business. · Working Knowledge of MS office, reporting & analytical tools is essential.Excellent written and oral communications, reporting and presentation skills...
Contract: Industry sectors:Accountancy Job Description The purpose of this role is to consolidate & drive strategic & tactical work within our IVR's for all customer-facing departments in UK R&D division of CPW Focus is to deliver 'world class' customer journey by ensuring customers receive a high level of consistent & appropriate service when calling. To reduce costs by containing more calls within the IVR's by developing self-serve /help opportunities within the IVR To ensure that customers are routed to the right agent - cost reduction in transfer rates Requirements The main duties & responsibilities are to Plan, Design ( including scripts & routing)& delivery of all IVR's in UK R&D To identify and determine the key capabilities required to deliver an excellent Customer Experience via our IVR's To support the Customer Experience strategy in the deployment and implementation, through driving & delivering projects throughout its lifecycle To proactively make the best use of various analysis done by other teams within customer Experience & the wider business and identify new opportunities for future projects Work with the other Customer Experience units (Operations and KM) to ensure business and project plans are coherent and consistent with the department's strategic aims. Take responsibility for delivering accurate and measurable return on investment statements at a project inception. Develop and maintain project, quality & risk plans, identifying critical milestones and monitoring delivery Identify key risks and issues, and facilitate resolution Deliver regular reporting to management and stakeholders Responsibilities You will be responsible for taking ownership for the end-to-end communication of the project along with facilitate smooth change management at every opportunity and every level of the business. Manage virtual project team i.e. project managers from other areas of the business / technology Help define and shape the team's ongoing business strategy and planning · To identify opportunities, issues / risks, dependencies of various other projects happening within the business and take appropriate actions. · Develop and proactively manage the expectations of the stakeholders from both internal & external partners. The Individual The ideal candidate for this role will need to Adopt a structured approach throughout the project lifecycle (Concept, Initiation, Manage Delivery, Launch, Post Implementation Review, and Project Closure Conduct business analysis, such as requirements gathering and process development Professional project management accreditation is preferable (i.e. PRINCE 2, APM, PMI etc) Strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. You must possess strong demonstrable experience of managing telephony (IVR / VoIP etc) based system deployment and business change. · Working knowledge of Contact centre telephony infrastructure. · Track record of delivering projects to cost, schedule and quality · Experience of developing business case and demonstrating the return back to business. · Working Knowledge of MS office, reporting & analytical tools is essential.Excellent written and oral communications, reporting and presentation skills Desirable: Telecom Infrastructure background and knowledge of IVR design preferable. Experience of delivering projects with the 'Benefits Realisation' approach to Project Management Highly process aware, with a commitment to quality Ideally candidates should have held a similar role for a service provider, IVR supplier or telecom operator. · Experience of working with 'Redwood' & 'ICM' technology will be an added advantage. More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

5 days, 11 hours ago in fish4 Save

Jobs similar to "analytical jobs london": manager telecom london

develop their effectiveness and reach their full potential You will also possess experience in a commercial/administrative/industrial environment Shows a systematic, analytical approach to problem solving. You should have good interpersonal skills...
Contract: Industry sectors:Accountancy Job Description This role is to Work with colleagues and clients/users to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques. Working with colleagues and clients/users to investigate operational requirements and problems, contributing to improvements in information systems, data management, processes/procedures, organisation and equipment. You will work with colleagues and clients/users in specifying information flows, processes/procedures and data objects that will meet the business requirements Requirements You will be required to work with Documents using the required standards, methods and tools. Take part in client/user meetings and assists in presenting issues and solutions both orally and in writing. You will be required to assists in defining, estimating, planning and justifying (in business terms) projects to develop/implement automated and non-automated components of new or changed processes Assists colleagues and clients/users in defining acceptance tests for automated systems Responsibilities You will be responsible for Acquiring and understanding of a problem or situation by breaking it down systematically into its component parts, ensuring nothing is overlooked, and identifying the relationships between these parts (using techniques such as analysis, eliciting requirements, estimating and scope change management). Identifying options and recommending a solution. You will be responsible for delivering best use of available tools and Methodologies (such as Project Gates, Waterfall, Agile, DSDM) to achieve effective solution delivery. You will Participate in and being aware of strategic goals and impact as part of project delivery. Understanding the hierarchy, decision-making and culture of own, customer and supplier organisations and being able to identify the decision makers and influencers. Industry Knowledge - Ensuring that project deliverables are fit for purpose and delivered to meet customer expectations using agreed quality plans, project level controls and assurance. This also includes taking into account regulatory and legal environment and industry wide practices (e.g. FSA, DPA, OfCom, ITIL, DDA). The Individual Ideal candidates need to have strong Decision-Making skills - Taking ownership to analyse and resolve problems proactively by making appropriate decisions, taking into account the needs of the situation, priorities, constraints and the availability of necessary information .Adaptability - Taking account of new information or changed circumstances and modifying understanding of a problem or situation then taking the appropriate course of action. You will have good Planning and Organising skills - Retaining objectivity and clear understanding of problems and situations when faced with time pressure and determining an achievable course of action by breaking it down into smaller steps. This will be done by planning these steps, making appropriate allowance for the level of risk. This includes time management, estimating and planning, change management (scope), accurate control, and reporting of progress. Communication - Able to identify, manage and communicate effectively with all stakeholders by influencing and persuading them to take a specific course of action. Able to listen actively and express ideas and facts in a clear and confident manner both verbally and non-verbally. This includes reporting, presentation skills, meeting management, facilitation and negotiation. Collaborating, developing and mentoring others - Working collaboratively to help and support colleagues to understand their values, needs, goals and limitations and coaching them how they can develop their effectiveness and reach their full potential You will also possess experience in a commercial/administrative/industrial environment Shows a systematic, analytical approach to problem solving. You should have good interpersonal skills and is confident in dealing with clients/users. Awareness of the software engineering life-cycle for development and the concepts and practices required to implement effective information systems. Possesses general understanding of business and business functions More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

4 days, 11 hours ago in fish4 Save

Jobs similar to "analytical jobs london": required skills good business analyst

programmes that support the main work streams to cost Profile of Candidates Suitable candidates are likely to have the following attributes: · Accounting qualification, or demonstrate strong quantitative/numerical skills · High level of analytical
Contract: Industry sectors:Accountancy Job Description Commercial Programmes Manager The successful applicant will be expected to provide insight to a number of business initiatives that will affect more than one department. Specifically, the applicant will be able to demonstrate a robust and compelling manner in assessing the strategic and financial value of new business activities. Such decisions include: · Assessing New Propositions · New ways of working, alterations or withdrawals; · Medium/Large scale changes to current business practices Equally, the successful applicant will play a key part in shaping the structure and expectations of key business initiatives The applicant is expected to be proactive in acting as a change agent to facilitate a rapid understanding across the Group of: · the financial and commercial challenges within CPW; and · innovative solutions required to meet these challenges. The role interfaces with the wider business community including Retail, Trading, Marketing and CRM as well as Finance and outputs will be communicated directly or indirectly to the UK Board. Accordingly, it is essential that the applicant's outputs are pragmatic and practical as well as insightful. Responsibilities Key Duties Include · Use Investment criteria to ascertain critical path of project prioritisation, avoiding "pet project" mentality · Business case process financial development and lead sign off process of Programme Activity - Cost:Benefit Analysis, ROI, NPV · Provide commercial/financial support for in depth project work, COGS, NPS, Wireless World, PrePaid Loyalty Card · Develop Key measures of success and implement metrics and performance measures for all programme activities · Track and measure post implementation benefits, providing feedback loop to programme activity · Assess "stop, postpone, restart" investment scenarios for programme activity · Track BCF cross departmental OPEX and CAPEX expenditure and budget impacts of all programme activity · Help Deliver projects and programmes that support the main work streams to cost Profile of Candidates Suitable candidates are likely to have the following attributes: · Accounting qualification, or demonstrate strong quantitative/numerical skills · High level of analytical ability and commercial acumen, whilst maintaining rigorous approach to financial appraisal · An ability to build credibility with senior executives, and be capable of influencing at a senior level. · Demonstrable interpersonal skills that can reflect CPW's corporate values and which work well with the existing team. · Strong presentation skills both written and verbal. · A strong academic background · Preferred knowledge of the Retail/Communications industry The key result areas: · Work with partners and colleagues to design and deliver tangible business cases along with supporting analysis focussed on commercial/financial appraisal. · Drive programme, project and business planning disciplines across the department, ensuring linkages between strategic aims, corporate plan, and business unit plans. · Take responsibility for maintaining and improving quality of commercial and financial assessment of new business propositions · Contribute to the aims and direction of key initiativesthrough development of corporate intelligence, use of planning tools/techniques and maximising management information capability, ensuring that key performance indicators inform decision making. · Drive business improvement, through analysis of performance management information and future business trends. · Challenges others and prepared to be challenged · Supporting the line manager in his/her efforts to build successful commercial insights, including proposing improvements, raising concerns and issues with the line manager in a constructive way. · Delivering and promoting high standards and consistency in business appraisal Qualifications: · Has an accountancy qualification such as CIMA, ACCA or can demonstrate similar through experience The Individual CommercialEye For DetailAnalyticalGood Communicator More details from recruiter's websiteMore jobs from this recruiterSend to a friendSave this jobPrint this page©2008 fish4 trading ltd. All rights reserved.Site helpUser termsPrivacy policyWork at fish4About fish4Contact fish4Media centre

2 days, 12 hours ago in fish4 Save

Jobs similar to "analytical jobs london": performance improvement london

the V&A plan. In addition, you will be the focal point for communication for Regional activities and initiatives.You will be an effective communicator, have first rate organisational and analytical skills, and possess extensive experience of working...
Contract: Permanent - Hours : Full Time

2 days, 4 hours ago in Guardian Jobs Save

Applications are invited for the post of Analytical Scientist (Research Associate) to work with clinicians to make a range... Medical Laser Centre in University College London and in University College Hospital. The salary will be at UCL Grade 7 £30,115 - £36,429 pa inclusive of London Allowance. The appointee will report to Professor Steve Bown, Mr Colin Hopper and Dr Laurence... website www.---.ac.uk/hr/jobs and a copy of the job description can be found at http://www.---.ac.uk/surgery/nmlc/jobs.htm Please...

23/05/2008 in Jobs.ac.uk Save

Jobs similar to "analytical jobs london": mr physicist, analytical scientist

Access), excellent numeracy skills and attention to detail, an analytical and enquiring mind, first-class communication... download an application pack (CV's will NOT be accepted) visit the jobs page at http://www.---.org.uk, e-mail ----@----.uk or write to: Human Resources Officer, The Fairtrade Foundation, Room 204, 16 Baldwin's Gardens, London EC1N...
Contract: Permanent - Hours : Full Time

4 days, 2 hours ago in Guardian Jobs Save